General Terms and Conditions (GTC)

Terms and Conditions
1. Scope
These Terms and Conditions apply to all business relationships between you and the operator of the website www.vitimetric.de relating to parametric design, artistic wall decoration and related services. Any terms and conditions of the customer that differ from these Terms and Conditions shall apply only if the operator has expressly agreed to them in writing.
2. Services
The website offers the following services:
Parametric design: Development of custom wall designs, wall sculptures and wall clocks.
Mixed-media art: Creation of unique artworks inspired by Persian art.
Custom design projects: Implementation of creative ideas according to the customer’s individual specifications.
Project presentations: Presentation of completed projects and design inspiration.
The services are intended for private individuals, businesses, architects and interior designers. Each project is individually designed and carried out in close consultation with the customer.
3. Formation of the Contract
A contract is formed when:
You request a written quotation and the operator confirms it; or
You place an order through the website and the order is confirmed in writing or by email.
4. Prices and Payment Terms
All prices for services and products are exclusive of statutory VAT, where applicable.
The exact price is agreed individually based on the relevant project and stated in the quotation.
Unless otherwise agreed, payment is due no later than 14 days after the invoice date.
5. Completion and Delivery
Completion and delivery dates for designs or artworks are agreed individually.
The customer will be informed without undue delay of delays caused by force majeure or unforeseeable circumstances.
6. Shipping and Returns
Within Germany: Shipping is free regardless of the order value. The estimated delivery time is 3 to 6 business days.
Within the European Union: Shipping costs are €10. The estimated delivery time is 7 to 16 business days.
To the United States and Canada: Shipping costs are €40. The estimated delivery time is 7 to 22 business days.
Custom artworks: For individually made artworks, the seller will contact the customer to coordinate the exact delivery date.
Customs charges: Shipments to the United States, Canada and countries outside the European Union are sent under DAP (Delivered at Place) terms. The customer is responsible for any customs duties, import taxes and other charges incurred when the goods enter the destination country.
Goods are shipped to the delivery address provided by the customer. Delivery times are stated in the quotation or order confirmation.
Please inspect the goods promptly upon receipt for completeness and transport damage. If you find any damage, contact us as soon as possible so that we can find an appropriate solution.
Returns due to transport damage: If goods are damaged during transport or delivered incomplete, we will cover the return shipping costs and the cost of a replacement delivery, subject to applicable law.
Returns requested by the customer: The customer bears the return shipping costs where permitted by law. Statutory rights concerning defects remain unaffected.
Custom-made products: There is no right of withdrawal for artworks made according to the customer’s individual wishes and specific requirements, provided the statutory conditions for excluding the right of withdrawal are met. This is because these products are made to the customer’s specifications and generally cannot be resold. Statutory rights concerning defects remain unaffected. Designs and artworks are presented with detailed information and realistic images to avoid misunderstandings.
Standard products: Standard products may be returned within 14 days without stating a reason. The period begins when the goods are received. To exercise the right of withdrawal, the customer must clearly notify us of their decision to withdraw. Where permitted by law, the customer bears the direct cost of returning the goods. Statutory rights concerning defective goods remain unaffected.
7. Warranty
The operator warrants that delivered designs and artworks are free from defects in materials and workmanship. The warranty period is 12 months from receipt of the goods.
The warranty does not cover damage caused by improper use, care or handling, or damage caused by transport or external factors such as moisture or extreme temperatures.
In the event of a warranty claim, the operator will decide whether to repair or replace the product. If neither is possible, the customer will receive a refund.
Warranty claims must be submitted in writing without undue delay after the defect is discovered and supported by suitable evidence, such as photographs.
8. Retention of Title
All products and designs supplied remain the property of the operator until payment has been made in full.
Intellectual property rights in designs, drafts, sketches and concepts remain with the operator unless expressly agreed otherwise.
9. Copyright and Usage Rights
All designs and artworks created are protected by copyright.
Upon delivery of the work, the customer receives the right to use it for the agreed purpose. Resale, reproduction, copying or duplication is permitted only with the operator’s express written consent.
10. Liability
The operator is liable for intent and gross negligence. In cases of slight negligence, liability is limited to foreseeable, direct damages.
The operator accepts no liability for damage caused by improper use, installation, handling or care of the works supplied.
11. Withdrawal from the Contract and Cancellation
Before the design is completed, the customer may withdraw from the contract if the operator agrees to the cancellation in writing. Costs already incurred, such as material costs and working time, will be charged to the customer.
Cancellation is not possible once the work has been completed.
12. Data Protection
The operator processes the customer’s personal data solely in accordance with applicable legal requirements. Further information is available in the Privacy Policy.
13. Final Provisions
The laws of the Federal Republic of Germany apply.
If any provision of these Terms and Conditions is or becomes invalid, the validity of the remaining provisions remains unaffected.
The place of jurisdiction is the operator’s registered place of business, provided that the customer is a merchant or a business.
Last updated: 9 October 2026