Free return within Germany in case of damage or technical defects:
If an item is damaged in transit or has a technical defect upon receipt, we will cover the return shipping costs within Germany. Please contact us immediately after receiving the item so we can organize the return process and a replacement delivery as quickly as possible.
No right of return for custom-made items:
Items that have been specially manufactured to your specifications are excluded from the right of return. Before production, all details are discussed with you individually to avoid misunderstandings. Cancellations or returns are therefore not possible.
Returns outside Germany:
If you experience any problems with your international orders (e.g., transport damage or technical defects), please contact us directly. Together, we will find a solution tailored to your situation.
Important instructions:
- Please check the goods for damage or defects immediately upon receipt and report any damage or defects immediately.
- Please keep the original packaging as it may be required in the event of a return.
- If you have any questions or need support, please contact us at any time via email or telephone.
