SHIPPING & RETURNS

Shipping

Within Germany, shipping is free regardless of order value. Delivery takes 3–6 business days.

Within the European Union, shipping costs €10. Delivery takes 7–16 business days.

To the United States and Canada, shipping costs €40. Delivery takes 7–22 business days.

Custom-made artwork: We will contact you to agree on the delivery time.

Important information about customs charges

Shipments to the United States, Canada and destinations outside the EU are delivered under DAP (Delivered at Place). The buyer is responsible for any customs duties and import charges levied when goods enter the destination country.

Orders are shipped to the delivery address provided. Delivery times are stated in the offer or order confirmation.

Please check your delivery promptly for completeness and transport damage. If you notice any damage, contact us immediately so we can resolve the issue as quickly as possible.

We ship worldwide from Germany. Shipping charges are calculated at checkout according to the destination and applicable shipping rate.

Customs, taxes and import charges:

For deliveries outside the European Union—for example Switzerland, the United Kingdom (England, Scotland, Wales and Northern Ireland), Norway, Liechtenstein, Iceland, Albania, Bosnia and Herzegovina, Serbia, Montenegro, Kosovo, Turkey and Ukraine—additional import charges may apply, such as customs duties, import VAT or carrier handling fees.

These charges are not included in the product or shipping price and must be paid by the buyer.

Note: The amount depends on the laws of the destination country. Please check with the relevant customs authority in your country before ordering.

Right of return and cancellation

Return shipment in case of transport damage
If the goods are damaged during transport or arrive incomplete, we will cover the costs of return shipping and replacement delivery in accordance with legal requirements.

Return shipment upon customer request
If the return is requested by the customer, the customer will bear the return shipping costs. A refund will only be issued if the defect is legitimate and not the customer's fault.

Exclusion of the right of withdrawal
For artworks that are custom-made according to the customer's wishes and detailed specifications, cancellation or return is excluded. This policy applies because the products are specifically manufactured according to customer specifications and cannot be resold. All designs and artwork are presented with precise information and realistic images to avoid misunderstandings.

Right of withdrawal for standard products: Customers have the right to return standard products within 14 days without giving any reason. This period begins upon receipt of the goods. To exercise the right of withdrawal, written notification to us is required. The customer bears the return shipping costs unless the delivered goods are defective.